Test Technician II

The Test Technician II will provide direct support to customers and clients worldwide perform testing, trouble shooting, calibration and repair in house on a variety of test equipment. Must be a highly organized, self-directed individual with electronic technician skills and experience. The Test Technician II will interact with all levels of management, customers/clients, and employees throughout the organization, both domestic and international, necessitating strong communication, technical, and customer service skills.

This role will be based in our Marlborough, MA office reporting to the Sr. Manager, Operations.

Responsibilities:

• Test/calibrate new production test equipment
• Calibrate, upgrade, test, and repair both customer-owned and test equipment
• Record all test data and failure information in the production data base
• Assist customers/client with technical telephone support including remote troubleshoot of systems in the field
• Provide full in-house repair, test, hardware and software upgrades, and calibration services on test equipment
• Fulfill customer sales orders as required
• Make recommendations to improve quality or production test methods and processes
• Use analog and digital troubleshooting techniques and equipment to troubleshoot to board or sub-assembly level
• Make technical and quality related decisions on a daily basis
• Communicate regularly with customers and be the face of the company for these important interactions

Requirements:

• High School Degree or Electronic Technician Certificate
• Minimum of 3 years of experience as a Test Technician I or equivalent
• Experience with electronic test equipment, oscilloscope, DVM, frequency counters, etc.
• High degree of accuracy and attention to detail
• Ability to proactively communicate status and issues to internal and external customers
• Ability to meet critical deadlines while managing multiple priorities
• Must thrive in a deadline-driven, fast-paced team environment
• Excellent written and oral communications skills
• Proven system test level, trouble shooting, and repair of power industry test equipment