IT Support Specialist

Our client, a leader in wearable medical technologies, is seeking a Medical Device IT Support Specialist to provide Tier 1 technical support for a device currently in clinical trials. This position requires a blend of technical expertise, empathy, and precise documentation to ensure a seamless user experience within a regulated environment.

Key Responsibilities

• Provide Level 1 technical support to users of a wearable medical device during active clinical studies
• Troubleshoot and resolve device and connectivity issues with professionalism and accuracy
• Document all user interactions and resolutions in accordance with clinical and regulatory compliance standards
• Collaborate with internal technical and clinical teams to escalate issues as needed
• Work independently and proactively, ensuring timely follow-up and clear communication with users

Qualifications

• 3–5 years of professional experience in technical support, IT helpdesk, or customer service roles
• Experience in medical device or clinical trial settings is highly preferred
• Strong documentation, communication, and follow-through abilities
• Empathetic and patient approach to user interaction, with excellent attention to detail
• Ability to work in a structured, compliance-driven environment