Our client, a company developing solutions for clinical needs in dermatology and photobiology, has an immediate opening for a Field Service Engineer. This role will ensure the optimal performance and customer satisfaction of medical aesthetic laser systems.

Responsibilities:

• Provide on-site installation, commissioning, and training for medical aesthetic laser systems at client locations
• Perform preventive maintenance, troubleshooting, and repairs to ensure optimal performance and uptime of equipment
• Diagnose technical issues remotely or on-site, utilizing strong troubleshooting skills and diagnostic tools to identify root causes and implement solutions
• Collaborate with cross-functional teams including sales, engineering, and product development to address customer needs and provide feedback for product improvement
• Deliver exceptional customer service by responding promptly to service requests, resolving issues effectively, and maintaining positive client relationships
• Document service activities, including service reports, technical documentation, and customer communications promptly
• Adhere to company policies, safety regulations, and quality standards
• Other responsibilities as required

Requirements:

• Bachelor's degree or equivalent field experience (3-5 years)
• Proven proficiency in field service, preferably in the medical device or healthcare industry
• Technical proficiency in electromechanical systems, lasers, optics, and electronics preferred
• Familiarity with computers and CRM systems
• Experience working with third party service companies and training field service technicians
• Ability to work independently, manage time effectively, and prioritize tasks in a fast-paced environment
• Strong attention to detail and documentation skills
• Excellent understanding of Electronic systems in general, i.e.,TTL, CMOS
• Ability to lift and maneuver equipment and components weighing up to 50 pounds during installation, maintenance, and repairs
• Must have the physical stamina and agility to perform tasks that involve bending, kneeling, crouching, and reaching in various environments, including clinical settings and client facilities
• Must be willing and able to travel domestically and internationally to client sites, often on short notice, to provide on-site support and service. Willingness to travel extensively to client sites (up to 70% travel may be required)