Description
Position Summary
Our client is seeking a skilled Field Service Installer to support the installation, troubleshooting, and maintenance of large-scale automated equipment at customer sites. This role provides a mix of hands-on technical work, customer interaction, and travel. The ideal candidate brings strong mechanical/electrical aptitude, clear communication skills, and the ability to work independently in fast-paced environments.
Key Responsibilities
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Conduct site surveys at customer locations to prepare for successful system installations.
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Install, troubleshoot, and service large-scale automated freezers, air compressors, dryers, and related systems.
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Diagnose, analyze, and repair product failures; order and replace parts as needed.
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Provide technical expertise by researching and addressing customer inquiries regarding product features, issues, and upgrades.
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Perform equipment start-up testing and deliver user training on operation and basic maintenance.
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Maintain solid working knowledge of all products, services, and related applications.
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Deliver on-site installation, repairs, quality checks, and remote support via phone, email, and computer.
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Accurately complete all documentation, reports, and service records in a timely manner.
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Participate in R&D discussions by offering insights from an installation and field-service perspective.
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Travel approximately 50% domestically; maintain reliable transportation for regular commuting to customer sites.
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Follow all safety and traffic regulations to ensure timely, compliant arrival at service locations.
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Perform additional duties as assigned.
Minimum Qualifications
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Associate degree, technical certification, or equivalent experience. Progress toward a technical degree is a plus.
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Experience working with automated systems or similar mechanical/electrical equipment required.
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Experience supporting customers in life sciences, clinical, or pharmaceutical environments is advantageous.
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Strong mechanical and electrical understanding, including sensors, motors, power distribution, system configurations, and backups.
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Ability to read and interpret schematics, assembly drawings, and technical documentation.
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Comfortable working in confined spaces and around live/wired systems.
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Strong problem-solving abilities and high self-motivation to support customers and internal teams.
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Excellent communication skills suitable for a customer-facing role.
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Detail-oriented, hardworking, and able to remain composed under pressure.
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Able to work independently with limited supervision as well as collaboratively within a team.
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Ability to meet schedule commitments and adapt to changing priorities.
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Willingness to travel frequently (up to 50%), primarily domestic and weekday travel.
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Flexibility to work additional hours or overtime based on business needs.
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Ability to occasionally lift up to 50 lbs. and perform physical tasks associated with installation and service work.