Our client, a medical device manufacturer, has an immediate opening for a Program Manager. This is a customer-facing role that coordinates various projects and resources to successfully meet mutually agreed-to expectations with customers and company-wide goals.

Responsibilities:

• Effectively function as the primary point of contact for existing customers with active development and manufacturing programs
• Manage and lead projects in a matrixed organization across all functions and other companies when appropriate
• Develop evaluation methods to assess program strengths and identify and recommend areas for improvement
• Manage projects assigned involving complex electro-mechanical medical device development, manufacturing, and servicing
• Manage multiple related projects and project interdependencies
• Define mutually agreeable KPIs with customers and internal teams and measure program performance and success according to those KPIs
• Resolve projects’ higher scope issues; escalate and recommend solutions with a high sense of urgency
• Meet budgetary objectives and adjust project constraints based on financial analysis
• Maintain accuracy of billable task against the scope of work to ensure correct and timely customer billing
• Balance the role of being a customer advocate with company objectives
• May occasionally supervise other employees
• Other responsibilities as required

Requirements:

• Bachelor’s degree in appropriate field of study or equivalent work experience; Master's degree preferred
• 5-10 years of experience in project management
• Subject matter expert in project management methodologies and when to use them, e.g., waterfall, agile, scrum, critical path, lean, six sigma
• Effective collaborative leadership style and experience
• Excellent communication skills, problem solving abilities, and creative solution generation
• Ability to manage difficult customer communications with a level head, while creating win-win solutions
• Must be able to effectively communicate and work closely with various cross-functional groups at multiple locations
• Advanced proficiency with Microsoft Office and Project, SharePoint, Teams
• Ability to analyze trends, make recommendations, and implement changes based on KPI Reporting
• Project Management certification from a well-recognized organization preferred