Description
We are seeking a motivated and technically skilled IT Support & Operations Administrator to provide day-to-day technical support while helping maintain and improve our organization's IT infrastructure. This role combines hands-on help desk support with IT operations responsibilities, including systems administration, vendor coordination, infrastructure improvements, and technology planning. The ideal candidate is customer-focused, organized, and capable of managing multiple priorities in a fast-paced environment.
Key Responsibilities
Provide first-line technical support to employees through the IT help desk, resolving hardware, software, network, and system issues in a timely manner.
Monitor and support the daily operations of the organization's IT infrastructure, ensuring systems, servers, and networks remain reliable and secure.
Install, configure, maintain, and troubleshoot computers, operating systems, software applications, and peripheral devices.
Evaluate system performance and recommend improvements to increase reliability, security, and efficiency.
Develop, document, and maintain IT policies, procedures, and best practices.
Coordinate with technology vendors and service providers to ensure timely support, maintenance, and delivery of IT services.
Assist with the evaluation, implementation, and deployment of new technologies that support business objectives.
Work closely with department leaders to understand business needs and deliver effective technology solutions.
Ensure IT systems and processes remain compliant with company policies and industry best practices.
Assist with IT budgeting, asset management, and technology planning.
Stay current on emerging technologies, cybersecurity trends, and industry best practices.
Manage multiple IT projects and priorities while maintaining excellent customer service.
Qualifications
Bachelor's degree in Computer Science, Information Technology, or a related field (or equivalent combination of education and experience).
2+ years of experience in an IT Help Desk, IT Support, Systems Administration, or IT Operations role.
Experience installing, configuring, and supporting Windows-based systems, software, and hardware.
Working knowledge of networking concepts, cloud computing platforms, and IT infrastructure.
Experience troubleshooting hardware, software, printers, networking, and user account issues.
Strong analytical and problem-solving skills with the ability to diagnose and resolve technical issues efficiently.
Excellent verbal and written communication skills with a customer-service mindset.
Ability to manage multiple tasks and projects while meeting deadlines.
Experience working with technology vendors and third-party service providers is a plus.
Preferred Skills
Microsoft Windows Server and Active Directory
Microsoft 365 Administration
Azure or other cloud platforms
Network troubleshooting (TCP/IP, DNS, DHCP, VPN)
Endpoint deployment and system imaging
IT documentation and asset management
Cybersecurity best practices
Help desk ticketing systems
What We're Looking For
The ideal candidate is a proactive IT professional who enjoys solving technical problems, supporting end users, and continuously improving IT operations. They are organized, adaptable, and capable of balancing daily support responsibilities with longer-term infrastructure and technology initiatives.