-Evaluate, trouble-shoot, analyze and repair servers, switches and probes.
-Work with engineers to analyze and resolve complex technical issues.
-Work with customer service, receiving, inventory, and shipping to assure smooth and efficient workflow of Evaluation, Replacement, Advanced-Replacement and Repair orders.
-Monitor quality yield rates to assure quality expectations are being met.
-Make recommendations for process and quality improvements.
-Assist in manufacturing production and shipping as needed.