Our client, a company committed to helping customers and providing tools and
services for the polymer industry, has an immediate opening for an Inside Sales Operations Manager.

Responsibilities:

• Accurately and efficiently provide prompt, professional customer service to internal and external customers, including quoting, order entry, contract review, contract management, and addressing customer issues
• Develop sales opportunities by researching and identifying potential accounts, soliciting new accounts, building rapport, providing technical information, and preparing quotations
• Develop accounts by checking customer’s buying history, suggesting related and new items, and explaining technical features
• Ensure that customer contracts and purchase orders are reviewed and with respect to terms and conditions
• Coach and provide training to Inside Sales Representatives in an effort to support each Regional Sales Manager with their region's business development activities and goals
• Develop and track team metrics for Inside Sales & Customer Service Representatives
• Manage contacts and quotations within a CRM software platform such as Dynamics 365 and provide regular updates and reports (opportunities, buying patterns, etc.)
• Other responsibilities

Requirements:

• Bachelor’s Degree or equivalent customer service experience or a combination of education and experience, preferably in a manufacturing environment
• Minimum 5 years of experience in purchasing/supply chain/manufacturing/production
• Experience in business-to-business sales and customer service
• Previous supervisory experience required
• Demonstrated success in managing a high performing team and building a collaborative team environment
• Excellent communication skills, both oral and written
• Strong computer skills and a good working knowledge of Microsoft Office, an ERP system, and CRM software.
• Experience with standard order entry procedures
• Familiarity with regulatory practices (Export Controls)
• International export and customer experience
• Experience with Contract management/Terms and Conditions negotiation
• Sales Configurator experience, CRM experience, inside sales and technical support/application service and support experience a plus
• Proficiency in other languages a plus
• Ability to travel up to 25 percent of the time
• Must be vaccinated
• Must pass Background check and Drug Test