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Finish Line Staffing Services
Published
June 18, 2022
Location
Uxbridge, MA
Category
Default  
Job Type

Description

Our client, an instructional design and programming developer, has an immediate need for a Help Desk Technician.

Responsibilitie

  • Learn about and support a wide range of computing technologies, such as hardware (computers, laptops, phones, mobile devices, printers/copiers), audio/visual equipment, software, operating systems, applications, and networks
  • Ensure that hardware is properly documented, repaired, and ready for operation
  • Assign tickets by IT Service Desk Support Specialist II and III that are routine, well known and can be completed with limited guidance and limited complexity
  • Respond to and communicate the action plan for assigned tickets received through the Fresh Service ticketing system within one business hour
  • Promote the use of the Service Knowledge Management System and documents incidents and service requests that are reported by e-mail, phone or in-person communication
  • Deliver a balance of superior customer service and technical support through professional, comprehensive, and timely communication for all incidents and requests
  • Ensure proper IT equipment configuration and support day-to-day activities, replace equipment as needed such as laptops, desktops, and projectors
  • Ensure components routinely used such as keyboards, mice, cables are in supply and create purchase requisites as needed
  • Install new toner in printers as needed
  • Regularly update the CMDB with asset information and changes to Configuration Items, performs inventory and reporting as needed
  • Adhere to Service Desk Policies and Processes
  • Work with IT Service Desk Support Specialist 2/3 and Manager to create, maintain and review technical documentation and knowledge base articles
  • Interact with external vendors for support and service
  • Understand and demonstrate client’s values
  • Other duties as assigned

Requirements:

  • Currently enrolled in an IT related program in a vocational high school or college·
  • Minimum 2 years of relevant experience in the Information Technology field preferred
  • Experience in a Support Center/Help Desk in a Windows Environment preferred
  • History of providing Macintosh support a plus
  • Proficient with computer hardware and desktop software
  • Able to take direction and learn the department’s processes
  • Can troubleshoot, analyze, and solve computer problems
  • Experience with multiple programs and systems
  • Can manage multiple tasks
  • Polished verbal, written and email skills
  • Conversant in Microsoft Teams
  • Basic knowledge of networking configurations, installation, and maintenance
  • Working knowledge of all current versions of Microsoft Windows and Microsoft Office
  • Adaptable to advancing technologies and procedural changes
  • Can work independently or in a team environment
  • Attention to detail with good organization skills
  • Familiarity with commonly used concepts, practices, and procedures within the Information Technology field
Apply
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