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Finish Line Staffing Services
Published
November 13, 2024
Location
Foxborough, MA
Category
Default  
Job Type

Description

Our client, a medical device contract manufacturing company, has an immediate opening for a Customer Service Representative. This role will own the front reception area of the site, greet visitors to the facility, arrange meetings, and organize special company events.

Responsibilities:

  • Greet visitors and own the visitor reception area
  • Email Engineering Services invoices and attachments under direction, templates, etc.
  • Coordinate lunches as needed for key visitors
  • Accurately identify customer needs and opportunities and implement solutions in a timely manner
  • Process customer purchase orders and change orders
  • Maintain dates in ERP system to ensure accurate revenue depiction and MRP actions
  • Follow up on open order reports with suppliers
  • Run Supply Chain Reports
  • Other responsibilities as required

Requirements:

  • High school diploma or equivalent required. Associate’s or Bachelor’s degree preferred
  • Two (2) years of experience in Customer Service or comparable customer-focused role in a Manufacturing environment preferred
  • Medical device manufacturing environment experience preferred
  • Proficient English language reading, comprehension, speaking, and writing skills required
  • Experience in FDA and ISO-13485 design and/or manufacturing environment beneficial
  • Ability to communicate effectively with internal team members and external customers
  • Ability to always remain professional and courteous with customers
  • Ability to prioritize tasks and quickly adjust in a rapidly changing environment
  • Demonstrated analytical skills with developed attention to detail
  • Demonstrated experience defining and solving problems in a cross functional environment, collecting data, establishing the facts, drawing valid conclusions, and delivering solutions
  • Experience with ERP systems beneficial
  • Experience and proficiency with the Microsoft Office Suite beneficial (basic Excel knowledge required)
  • Demonstrated task and time management responsibility
  • Understand, support, and comply with Quality System requirements
  • Maintain a safe and clean work environment
  • Knowledge of customer service terminology, methods, and tools
  • Ability to escalate issues as required
  • Ability to work under pressure and tight timelines
Apply
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