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Finish Line Staffing Services
Published
June 17, 2022
Location
Burlington, MA
Category
Job Type

Description

Our client has an immediate opening for an Applications Support Specialist. This role is an ideal position for a researcher with demonstrated communication skills and looking to use laboratory expertise outside the lab.

Responsibilities:

Application Support

  • Provide an excellent level of support to researchers using company products, instruments,
    consumables, and reagent kits.
  • Respond to, record, and answer customer pre-sales, post-sales, and complaint-related questions using Salesforce. Monitor application support phone and Salesforce queue. Take calls as needed.
  • Coordinate with all company departments (R&D, Sales, Marketing, Quality, and Field Service) as needed to execute responsibilities.

Documentation Management

  • Update or write a variety of user guides, manuals, and other technical documentation.
  • Create/maintain department SOP records.
  • Work with subject-matter experts and team to ensure that written documents communicate
    information in a clear and appropriate manner.
  • Work with Marketing for formatting of final documents.
  • Work with Quality and the online documentation management system for document updates.
  • Provide a high degree of quality assurance by reading documents objectively and closely for
    structure, coherence, logic, tone, and style and ensuring final documents meet company
    expectations.

Requirements:

  • 4 Year B.Sc. degree in life or physical sciences
  • Experience with molecular biology, Next Generation Sequencing, and nucleic acid extraction. Experience with protein is considered a plus.
  • Interest and ability to work with customers via phone and email
  • Excellent and demonstrated writing skills
  • 2+ years’ experience in laboratory environment
  • Excellent computer skills using Microsoft Office Suite and Salesforce
  • Ability to work individually or in a team environment
  • Detail oriented
Apply
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