Our client has an immediate opening for an Applications Support Specialist. This role is an ideal position for a researcher with demonstrated communication skills and looking to use laboratory expertise outside the lab.

Responsibilities:

Application Support

• Provide an excellent level of support to researchers using company products, instruments,
  consumables, and reagent kits.
• Respond to, record, and answer customer pre-sales, post-sales, and complaint-related questions using Salesforce. Monitor application support phone and Salesforce queue. Take calls as needed.
• Coordinate with all company departments (R&D, Sales, Marketing, Quality, and Field Service) as needed to execute responsibilities.

Documentation Management

• Update or write a variety of user guides, manuals, and other technical documentation.
• Create/maintain department SOP records.
• Work with subject-matter experts and team to ensure that written documents communicate
  information in a clear and appropriate manner.
• Work with Marketing for formatting of final documents.
• Work with Quality and the online documentation management system for document updates.
• Provide a high degree of quality assurance by reading documents objectively and closely for
  structure, coherence, logic, tone, and style and ensuring final documents meet company
  expectations.

Requirements:

• 4 Year B.Sc. degree in life or physical sciences
• Experience with molecular biology, Next Generation Sequencing, and nucleic acid extraction. Experience with protein is considered a plus.
• Interest and ability to work with customers via phone and email
• Excellent and demonstrated writing skills
• 2+ years’ experience in laboratory environment
• Excellent computer skills using Microsoft Office Suite and Salesforce
• Ability to work individually or in a team environment
• Detail oriented